Refund & Returns Policy
Kelly’s Tiny Adventures – Dog Collars
We want you and your furry friend to be completely happy with your purchase. If for any reason you are not satisfied, we are here to help.
Returns
- You may return an item within 14 days of receiving your order.
- To be eligible for a return, the collar must be:
- Unused and unworn
- In its original condition
- In the original packaging
- Free from pet hair, odours, or damage
For hygiene and safety reasons, we cannot accept returns on collars that have been worn by a dog unless they are faulty.
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the issue
We will offer a replacement or full refund where appropriate.
Non-Returnable Items
We are unable to accept returns for:
- Custom or personalised collars
- Clearance or sale items
- Items returned in a used or unsanitary condition
Refunds
Once we receive and inspect your return:
- We will notify you of approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- Shipping costs are non-refundable unless the item is faulty.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked service, as we cannot guarantee receipt of untracked returns.
Exchanges
We are happy to exchange items for a different size or design, subject to availability. Please contact us before sending any item back.
How to Start a Return
To initiate a return or report an issue, please contact us via the Contact Page on our website with your order details. We will provide return instructions.
Our Promise
Every Kelly’s Tiny Adventures collar is made and selected with care. We value your trust and will always aim to resolve any issue fairly and promptly.